Terms of service

1. Introduction

Welcome to Aurra Essence. By accessing or placing an order on aurraessence.com, you agree to be bound by these Terms of Service. Please read them carefully before using our website. If you do not agree to these terms, please do not use our website.

These terms apply to all visitors, customers, and users of aurraessence.com.

2. About Us

Aurra Essence is an online retail brand offering imported cosmetics, perfumes, skincare, and intimate wear. We serve customers across Pakistan and the Middle East with a commitment to affordable luxury.

Email: aurraessence@gmail.com WhatsApp: +92 340 6127758 Website: aurraessence.com

3. Eligibility

By using this website, you confirm that:

  • You are at least 18 years of age
  • You are legally capable of entering into a binding agreement
  • You are providing accurate and truthful information when placing an order

4. Products

  • All products listed on aurraessence.com are subject to availability
  • We reserve the right to discontinue any product at any time without notice
  • Product images are for illustrative purposes — slight variations in color or packaging may occur
  • We make every effort to display accurate product descriptions, but we do not warrant that descriptions are complete or error-free

5. Pricing

  • All prices are displayed in PKR (Pakistani Rupees) for Pakistan customers and in the applicable currency for Middle East customers
  • Prices are subject to change without prior notice
  • We reserve the right to cancel any order placed at an incorrect price due to a pricing error
  • Promotional prices are valid only for the duration of the stated promotion

6. Orders & Payment

  • Placing an order on aurraessence.com constitutes an offer to purchase
  • We reserve the right to accept or decline any order at our discretion
  • Full payment is required before order processing and dispatch
  • Accepted payment methods will be displayed at checkout
  • In case of payment failure or fraud suspicion, your order may be cancelled without notice

7. Shipping & Delivery

  • Orders are processed and dispatched within the timeframe stated at checkout
  • Delivery timelines are estimates and may vary due to courier delays or external factors
  • Aurra Essence is not responsible for delays caused by courier companies, customs, or circumstances beyond our control
  • Risk of loss and title for products pass to you upon delivery
  • Please ensure your delivery address is accurate — we are not liable for orders delivered to an incorrect address provided by the customer

8. Returns & Refunds

All return and refund requests are governed by our Return & Refund Policy, which is incorporated into these Terms of Service by reference. Please review it at aurraessence.com before placing an order.

9. Intellectual Property

  • All content on aurraessence.com including the brand name, logo, product images, descriptions, and website design is the intellectual property of Aurra Essence
  • You may not copy, reproduce, distribute, or use any content from this website without our prior written consent
  • Unauthorized use of our brand name or content may result in legal action

10. User Conduct

By using our website, you agree not to:

  • Use the site for any unlawful or fraudulent purpose
  • Submit false, misleading, or fraudulent orders
  • Attempt to gain unauthorized access to any part of the website
  • Engage in any conduct that could damage, disable, or impair the website
  • Use any automated tool to scrape, crawl, or extract data from the website

11. Limitation of Liability

To the fullest extent permitted by law:

  • Aurra Essence will not be liable for any indirect, incidental, or consequential damages arising from the use of our website or products
  • Our total liability to you shall not exceed the amount paid for the specific order in question
  • We do not guarantee that the website will be uninterrupted, error-free, or free from viruses

12. Product Use Disclaimer

  • Customers are responsible for checking ingredient lists for any known allergies before purchasing cosmetics or skincare products
  • Aurra Essence is not liable for any allergic reactions or skin sensitivities resulting from product use
  • Always perform a patch test before using any new skincare or cosmetic product
  • Intimate wear is sold for personal use only and must be handled in accordance with care instructions

13. Privacy

Your use of aurraessence.com is also governed by our Privacy Policy. By using this website, you consent to the collection and use of your information as described therein.

14. Modifications to Terms

Aurra Essence reserves the right to update or modify these Terms of Service at any time. Changes will be effective immediately upon posting to the website. Continued use of the website after any changes constitutes your acceptance of the revised terms.

15. Governing Law

These Terms of Service shall be governed by and construed in accordance with the laws of Pakistan. Any disputes arising from the use of this website or our products shall be subject to the jurisdiction of the courts of Pakistan.

16. Contact Us

If you have any questions regarding these Terms of Service, please contact us:

Email: aurraessence@gmail.com WhatsApp: +92 340 6127758 Website: aurraessence.com Response Time: Monday – Saturday, 10:00 AM – 6:00 PM PKT